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Microsoft Commerce Solutions is promoting Microsoft Fantastic Plains and MS CRM combicountry for United States and Interfederal markets. Microsoft Good Plains as ERP and Microsoft CRM as Customer Relation Handlement enterprise is extremely robust combicountry and might serve midsize to large corporation as Commerce Enterprise. Being VP IT or IT Director you need to foresee the positions to have in your IT department to do inner MS Good Plains and MS CRM support.

Let us give you the directions, based on our research and consulting practice.

1. Microsoft SQL Server Specialist – we specially don't name that position as MS SQL DBA, since both Good Plains and MS CRM aren't highly sophisticated from the informationbase administration side, they don't use indexes optimization, referential integrity, probably don't require sophisticated transaction log backup/recohighly scenarios. On the other hand that position requires Good Plains and Microsoft CRM tables structure analysis and some primary Fantastic Plains information patching skills via SQL queries, described in MBS Client source techknowing informationbase. The best candidate ought to have some accounting background - to be allowed to location ongoing issues to MBS technical support.

2. Network Administrator with fine Microsoft Exchange and Active Directory skills. Microsoft CRM uses all the latest Microsoft technologies, and Exchange is a workhorse here. In order to set up and upgrade MS CRM that guy needs to understand the under-laying Microsoft technology. In the best instance - she/he ought to understand Exchange security structure and probably program Exchange handlers, due to the fact that CRM/Exchange connector is not a perfect tool yet.

3. C# or VB.Net programmer with excellent SQL Skills– should you be midsize or large business - you ought to have that position - you'll need web issuing and MS CRM customization and its support. At present Microsoft CRM SDK has C# cases - so C# programmer would be the best fit, it might have more VB code in the future, so the C# - VB balance mightbe restored.

4. Crystal Reports Designer/Programmer - Crystal Reports is the best tool available on the industry to location both Fantastic Plains and MS CRM reporting needs. That position mightbe merged with one of the above.

These individuals ought to be probably cross-trained in both Fantastic Plains, Microsoft CRM, Crystal Reports, SQL and C# programming, so you don't depend on the special skills of one individual. In our opinion, which is based on our lengthy term consulting practice - these skills shall permit you to keep the cost of IT support reasonably low and bypass paying high consulting price to your Microsoft Commerce Solutions Partner.

Happy hiring and training! Yet for better or for worse you need to select Microsoft Commerce Solutions Partner/Var/Reseller to be your official recurrentative. That's how MBS has its channel working - it assures that Microsoft Commerce Solutions products are correctly set up. Should you desire us to be your Microsoft Commerce Solutions Partner - give us a call 1-630-961-5919 or 1-866-528-0577! assist@albaspectrum.com

About The Author

Andrew Karasev is Chief Technology Officer in Alba Spectrum Technologies – USA countrywide Microsoft CRM, Microsoft Good Plains set upation and customization corporation, serving customers in Chicago, Boston, New York, San Francisco, Los Angeles, San Diego, Phoenix, Houston, Dallas, Atlanta, Miami, Denver, Minneapolis, UK, Canada, Australia, Europe, Russia and having addresss in multiple states and interfederally ( http://www.albaspectrum.com ), he is Dexterity, SQL, VB/C#.Net, Crystal Reports and Microsoft CRM SDK developer

akarasev@albaspectrum.